Refund policy

At SkinThera Lab, customer satisfaction is important to us. Please read our refund and return policy carefully before making a purchase.

Due to the nature of skincare products and for hygiene and safety reasons, we do not accept returns on opened or used products.

Eligible Returns

You may request a return or refund if:

You received a damaged, defective, or incorrect item

The item is unused, unopened, and in its original packaging

Requests must be submitted within 7 days of delivery.

Non-Eligible Returns

We do not accept returns for:

Opened or used products

Items purchased during promotions or sales

Requests made after 7 days of delivery

Refund Process

Once your request is approved and the item is received and inspected, refunds will be processed to the original payment method within 7–10 business days.

To request a return or refund, please contact us at:
📧aascommerce49@gmail.com